Frequently Asked Questions

Placing & Tracking Orders

How can I track my Kuvings order?

Your products will be delivered by DPD. The delivery company will contact you to advise the delivery time and date. If the delivery time and date offered to you is not suitable, you may schedule an alternative delivery slot.

If you did not receive a parcel tracking number to check your delivery on the parcel service web page, please contact

Has my Kuvings order shipped?

For questions about your shipment, please contact us on indicating your web order number and name.

Service & Returns

Is my product registered?

If your Kuvings Product was purchased directly from our website, we’ve already registered it for you, otherwise you may register your machine here.

Is my warranty still valid? Is this issue covered by my warranty?

For the specific details of your warranty, please refer to the warranty certificate that came with your machine or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine’s motor base, below the bar code.

How can I return my product?

Please refer to our Return Policy for instructions on how to return your Kuvings product. If your purchase was made through one of our retail partners, please refer to that store’s own policy.

Product Selection & Where to Find Kuvings

Where can I see a Kuvings demonstration?

Join our mailing list or follow us on Facebook or Instagram to hear about any planned special events and in-store demonstrations.

Can I get an NHS Discount?

NHS Discount is available upon request – Subject to verification. Please contact with your request, name and copy of NHS identity card.

Using Your Kuvings Product

Where can my juicer be used?

Most of the Juicers sold on this site are intended FOR HOUSEHOLD USE ONLY. The use of a juicer other than model CS600 and CS700 in a commercial environment will deem the warranty invalid.

When there is no power to the juicer.
  • Check if the power cord is properly plugged in.
  • Check if the drum lid and the juicing bowl are properly assembled.
  • Check if the top-set and the body are properly assembled.
  • Juicer will not operate if parts are not assembled properly.
Low juice yield.
  • Different ingredients hold different amounts of fluid that will yield different amounts of juice.
  • If the ingredients are not fresh, they may contain reduced amounts of fluid, which will yield less juice.
  • Check if the compression silicone is firmly inserted.
  • If the ingredient itself has low water content, it may help to soak it in water before juicing.
  • If juicing ingredients with small seeds, after a few servings, it may reduce the juice yield. For best result, disassemble and wash the top-set in between juicing.
  • If there is seed residue on the bottom of the strainer, this can affect juicer performance and the overall juice yield.
There is too much pulp in the juice.

When continuously juicing, and depending on the ingredient, the juice may contain a lot of fine pulp.

To reduce the fine pulp, clean the top-set frequently and extract the pulp. Use a mesh strainer and put the juice through it to collect the unwanted pulp.

If the strainer and the screw are damaged and affecting the juicer’s performance, it is recommended the parts be replaced.

 *The lifetime of each part may vary depending on length and method of use and ingredients extracted.

If too many ingredients are inserted at the same time, it may cause the juicer to stop frequently. This can lead to pulpy juice. Insert the ingredients slowly and few at a time.

The drum lid will not close.
  • Make sure the juicing screw is pushed all the way in to the strainer in order for the drum lid to close properly.
  • If the juicing screw is not properly in position, the drum lid may not close.
Odd noise from the juicer.

Check if the parts are assembled correctly. Try reassembling the parts and listen for the odd noise.

Do not start the juicer unless there are ingredients and/or liquid in it.

Operating the juicer without ingredients can cause damage to the screw.

If the juicer is operated without ingredients or liquid, the noise level can increase and also can lead to damage.

The friction noise from the juicing screw and the strainer will disappear when ingredients are inserted into the juicer.

If the noise occurs when ingredients are inserted into the juicer, check the size of the ingredients. Do not insert anything over 1 inch in thickness.

The noise can occur if the juicer is operated on an uneven or slanted surface. Place the juicer on a horizontally flat surface when operating.

Depending on the type of ingredients, the dimensions can be smaller.

The extracted pulp is very moist.

During the very beginning of extraction, the pulp can be more moist.

Depending on the ingredient’s condition, the extracted pulp can be affected; especially when the ingredient is not fresh, the juice can be extracted with the pulp.

During operation, the juicing bowl shakes.

The juicing screw and the strainer are set up to crush and squeeze the ingredients. It is normal for the juicing screw and the strainer to vibrate.

During juicing, the juicer stopped.

Check the power cord and make sure it is plugged in correctly.

Check that all the parts are correctly assembled. If too many ingredients are inserted at one time, this can cause the juicer to stop.

When the juicer stops because there are too many ingredients inserted in it, press the REVERSE – OFF – FORWARD button in this order, switching back and forth 2 to 3 times.

The reverse setting will push the ingredients up, and the forward setting willpull the ingredients down.

If the juicer stops due to the overload protection, let the juicer cool for 30 minutes to 2 hours before juicing again.

If there are hard seeds within the ingredients, remove them before juicing. Hard seeds can damage the juicer.

Layers of seperation in the juice.

Depending on the density of the ingredients, the extracted juice may show layers of different juices. It is different from separation due to oxidation caused by juicing with a high-speed juicer.

The drum lid is stuck.

After juicing, let the juicer operate for another 30 seconds to extract the remaining pulp.

If there is too much pulp in the top-set, this can cause the drum lid to not open. In this situation, press the REVERSE OFF – FORWARD button in this order, switching back and forth 2 to 3 times.

Pour water down the feeding tube to rinse out the insides and then try opening the drum lid.

Juice dripping down the body of the base.

If the compression silicone on the bottom of the juicing bowl is not plugged in correctly, the juice may seep out on to the juicer base. Before assembling the parts, check and make sure the compression silicone is plugged in correctly.

Is it possible to juice ingredients with tough fibre?

Ingredients like celery or ginger contain long fibres that may wrap around the juicing screw and affect the juicer’s performance. When juicing fibrous ingredients, do not collect more than 1 lb. of juice. After collecting this quantity or less, clean the top-set completely before juicing again.

Discolouration of the plastic parts.

After juicing, if the juicer is not cleaned right away, the remaining pulp inside the top-set can dry up which can make disassembling and cleaning hard. This can also affect the juicer’s performance and color.

Ingredients that are rich in carotenoids such as carrots and spinach may dye plastic parts. When the parts are dyed with carotenoids, rub vegetable oil in to the dyed areas and use mild detergent to clean.

Vegetable oil should only be used during clean-up for parts that are discolored. Do not use vegetable oil on the juicing screw or the strainer. If vegetable oil or oil from animal fat gets on the juicing screw or the strainer, this can affect the juicer’s performance and may result in damaged parts.

The silicone pieces on the top-set can be detached to be thoroughly cleaned.

Using for purposes other than juicing.

This juicer is designed to juice ingredients like fruits and vegetables.

Do not use the juicer for extracting vegetable oil. Do not juice ingredients with high contents of vegetable/animal oil.

If vegetable/animal oil gets on the juicing screw or the strainer, this can affect the performance of the juicer and could result in damaged parts.


What can I make in a Kuvings Juicer?

Kuvings machines are extremely versatile and may be used to create a full range of recipes that may be adjusted according to your tastes. Learn more, and check out our delicious recipes here.